The best place to find answers to your BlogStomp questions is riiiiiiight here. We’ve created this page to help get you get the minor issues sorted out quickly so you don’t experience any down time.
In the spirit of simplification and improved efficiency, all of our videos will do the business in about one minute flat. Yep – most issues can be resolved just that quickly!
That’s way quicker than writing an email. Or even sending a tweet. Yeow!
(Looking for V1 support material? Click here.)
How do I activate BlogStomp?
How do I create a customized frame?
To create a custom frame, select ‘Settings’ and navigate to the ‘Styles’ window.
Click the ‘Add’ button under the default frame option list and customize your frame using the options available within the ‘Styles’ window.
Options include: Output size, border width, color, margin, logo, tab height, stroke width etc. Once you have completed your customization, click OK.
Your new frame will be available for selection from the ‘Styles’ drop down menu on the main screen.
How do I add my logo?
A logo needs to be added through the “Settings” – so here’s how to do it.
Re-open your logo in Photoshop, Save for Web in Photoshop, then look for PNG at the top-right.
Open the app and click the “Settings” icon. You’ll see two options “General” and “Styles”. Click “Styles”. Within the Styles screen is a area to ‘Add’ or ‘Remove’ a logo.
Click the ‘Add’ button and navigate to where your logo is located on your computer and select it.
You should see your logo appear in the preview window, and you can move it around and place it where you like on the image (make sure you have an image selected in the main window).
What’s the difference between ‘Freestyle’ and ‘Batch’?
Batch is a quick processing option. Import your images, apply whichever frame you want on your images, and Stomp. BlogStomp will process and apply the frame to the entire batch of images you had imported into the app.
Freestyle gives you a few more options and include the ability create multi-image apertures. FreeStyle mode also only Stomps the images you have selected (as opposed to the entire batch).
Where do I find the ‘Mix it up’ option?
Make sure you’re in “Freestyle” mode in the App, select the multiple images you want to display, and you should see the “Mix It Up” button at the bottom-right of the App window.
For resizing options, click “Settings”, then “Styles” and you should find everything you’re looking for.
Why are some of my images rotated when they are imported into BlogStomp?
**UPDATE** An upcoming release of BlogStomp (V2.5) will auto-rotate images within the app! So the easiest way to rotate any photos that have turned will be to update to BlogStomp V2.5, a free update for all BlogStomp V2 users.
How does BlogStomp deal with image color profiles?
How do I adjust the output size of my images?
BlogStomp won’t activate, what should I do?
How do I transfer BlogStomp onto a new computer?
What do I do if I have forgotten my Activation details?
BlogStomp will email you your activate details if you forget them. Select File>Forgot Code (PC) or BlogStomp > Forgot Code (Mac) and type in the email address you registered BlogStomp with.
We’ll send you an email to that address with your activation details.
Can I de-activate BlogStomp from a computer?
To de-activate BlogStomp from a computer, launch the app and select File>Deactivate (PC) or BlogStomp>Deactivate (Mac).
Why am I getting an “Exceeded Quota” error message when trying to activate BlogStomp?
You will see this message if the number of computers you have activated BlogStomp on, exceeds the number of installs you have purchased.
To free up an install, de-activate BlogStomp from one of your other machines by selected BlogStomp>Deactivate.
How do I resize my logo?
BlogStomp doesn’t alter the imported logo size. In other words, the size you import your logo at, is the size BlogStomp will display it at. We recommend sizing your logo to 72 px tall at 72 dpi (using Photoshop or the likes – JPEG or PNG).
At that size, it should fit appropriately on your image frames and look proportionate.
**UPDATE** An upcoming release of BlogStomp (V2.5) will enable users to resize their logo within the app! So the easiest way to resize your logo will be to update to BlogStomp V2.5, a free update for all BlogStomp V2 users.
Why does my logo appear to shrink on vertical images?
The logo size doesn’t change – it’s the exact size at which you imported it. What looks different to you is that the horizontal and vertical images have the same *width*, so the vertical image preview appears smaller (and so the logo looks smaller, too).
Make sure you’re using the latest version of BlogStomp (2.0) and go into your settings menu. Under “Styles”, look for the “Max Width”/”Max Size” option. You can now set your images to be (for example) 900px wide OR 900px on the longest dimension. Have a play around and see if that makes a difference for you.
Why does BlogStomp sometimes crash when I try to stomp large batches of images?
BlogStomp uses your computer’s processor and RAM to re-size batches of images and prep them for use on the web. If BlogStomp is crashing when you try to process large batches of images, it may be that you are attempting to process more images than your computer can handle at one time. If this is the case, BlogStomp will shut down, rather than do any damage to your computer or your files.
Try again using a smaller batch.
What’s the difference between a Single User and Studio Pack?
Why does BlogStomp require Administration access?
BlogStomp creates a preferences file that saves all your settings so that you don’t have to start from scratch every single time. BlogStomp has to be allowed (by an administrator) to create this file in order for it to reference those settings.
Where do I get support?